Returns And Exchange

Effective Date: 27th April 2025

At Ashwini Fashions, we strive to ensure that you are completely satisfied with every purchase. However, due to the delicate nature of silk products and customization involved, we have specific guidelines regarding returns, exchanges, and cancellations.

1. Return Eligibility

Considering the rise in online-marketplace scams and the quality issues we have observed with returned products, we have stopped accepting returns. Instead, we offer an exchange option — please see the Exchange section below for details.

2. Exchange Process

To exchange a damaged or stained saree, please contact our customer service within 2 days. A 360-degree opening video is required to process your exchange request. Follow the instructions provided by our team.

3. Non-Returnable Items

Personalized or custom-made sarees
Stitched blouses or altered products
Products without original packaging
Items returned after 2 days

4. Refund Policy

Refunds will be processed within 7-10 business days after we receive and verify the returned product. Refunds will be issued to the original payment method.

5. Contact

For returns and exchanges, contact us at info.ashwinifashions@gmail.com or WhatsApp +917975187001.